Please read the following terms and conditions of sale carefully before ordering products from us:

When purchasing goods from us, you are agreeing to the following terms of sale. Our terms and conditions do not replace or affect your statutory rights. In the context of this document the use of the words "you" and "your" refer to the customer and "we", "us" and "our" refer to The Big Boys Toy Shop.

1. Acceptance of Order

I.  A contract for the sale of product(s) that you have ordered from will only be created once we have emailed to confirmation that your order   has been despatched.

II. Orders will not be dispatched until satisfactory payment has been made and cleared, by whichever means you have chosen, credit/debit card, cheque or Paypal.  We reserve the right to refuse and refund payments and orders not passing  our validation checks.

III. Orders are subject to availability and we will contact you in the event of a stock issue before proceeding with the transaction.

IV. We will not be legally bound by any factual or typographical errors on the website or other promotional materials.

2. Price and Delivery

I. The total price you will pay for the goods ordered is the total final checkout price shown at the time of payment. This will be duplicated in the email confirmation, including all shipping charges and VAT.  In the event that a single item exceeds 25kg in weight then the total will be ammended via email and charged by return conformation from the customer.

II. If the goods are not available for immediate despatch (during our normal hours of business) from our premises, we will contact you stating any delays or availability issues. Based on availability issues you are entitled to cancel your order and you will receive a full refund of any monies paid. Where goods become available for delivery at different times, we will notify you of this fact and we reserve the right to deliver them in stages.

III. Once the product(s) has been delivered to your delivery address, you will store them at your own risk and as such will be liable for their loss or destruction. We will not be liable for the loss or destruction of the goods once they have been delivered to your delivery address.

IV. If you decide you do not require the goods, you may return the goods to us within 14 days from the date on which you received them provided they are returned in perfect condition and in their original packaging. Please be aware you will be responsible for the return postage costs. The item cost will be refunded once we are satisfied the product(s) are in perfect condition in their original packaging. The shipping costs incurred on despatch to the customer will not be refunded.

V. In the event the product(s) being returned were specially ordered a handling fee of up to 15% for the return of product(s) will be charged prior to refund.

VI. We shall refund the purchase price, less any due handling fees, of the goods within 30 days of the order being cancelled or returned. If any goods are returned damaged we reserve the right to levy a charge proportionate with our costs of processing the sale.

VII. When you place your order online a confirmation of order email will be sent to you and a further confirmation will be sent at the time of despatch. Your order should arrive within not more than 28 working days of dispatch. This maximum delivery period shall have elapsed before we will consider claims for lost in transit consignments.

3. Show and Open Day Offers

I.  Due to the large number of orders taken on our show dates, via the shop or the website, and because of the logistics involved in the supply of show specials, once exhausted from our store, when processed by the manufacturers, takes considerable time.  So you should  be aware that dispatch will not be immediate on these show offers. 

II.  Show specials are supplied in bulk from the manufacturers subject to the orders placed on the show dates in order to qualify for certain offers.  So they will be immediately despatched on their arrival at our premises.  Please be aware that this process can take up to 5 weeks from show dates to receipt at your delivery address. 

III.  If you are not prepared to patiently wait for up to 5 weeks for your special show, open day, order then please do not order.

IV.  Customers who order show, open day specials, who decide they are not prepared to wait for their order after the order has been processed, will have their order cancelled and lose all price and free offer benefits.

V.  Show and open day offers are only available on the designated show dates, or by website pre-order complete with payment details.

VI.  We do not reserve show or open day items without payment details, if payment cannot be successfully processed on the designated dates then the order is not confirmed and will not be processed.

4. Buy More Get More

I.  Only one "Buy More Get More" offer per pre-order, per customer, per event.

II. Spend the amount specified (including VAT, excluding shipping) on any of the BUY MORE GET MORE offer items featured on this website, by pre-order or on the event dates, to receive the specified item. 

III. No cash alternative available. 

IV. Goodwins reserves the right to substitute product at any time without prior notice.

V.  The above promotional offer is only available on pre-order or on the days of the advertised days and while stocks last.

VI.  Customers will be contacted by Goodwins after their pre-order has been placed to confirm which Buy More Get More offer the customer requires (based on the total order excluding shipping costs)

VII.  Due to the very high demand on our Event Days and the logistics and stock limitations involved it could take up to 5 weeks, from the date of the event, for the Buy More Get More entitlements to be shipped to the customer.

5. Liability and Disclaimer

To fullest extent permitted at law and except in respect of death and personal injury caused by negligence by ourselves or our employees we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at common law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or our employees, agents or otherwise) which arise from or in relation with the use of the website, the supply of goods or their use by you, and our entire liability under or in connection with the contract shall not exceed the price of the goods, except expressly provided in these conditions. This does not affect your statutory rights.

6. Force Majeure

We reserve the right to delay delivery, cancel the order outright or reduce the quantity of the products ordered by you (without any liability to you) if we are delayed or prevented trading normally, due to circumstances beyond our reasonable control including without limitation: acts of God; actions of governmental departments; war; national emergency; civil commotion; riot; fire; flood; explosion; epidemic; lock out; strikes or other labour disputes (whether or not related to either party's work force or not); or restraints or delays affecting carriers; or delay or inability in acquiring stocks. Provided that if the event in question continues for a continuous period in excess of 14 days, you shall be entitled to give us notice in writing (inclusive of email) to terminate the order.

7. Invalidity

In the event that any clause in this contract is deemed to be unenforceable, the enforceability of any other part of these conditions will not be affected.

8. Variation

These terms and conditions cannot be varied unless recorded in writing and signed by an authorised agent representing Goodwins Power Tools

9. Governing Law and Jurisdiction

This Agreement will be governed by and construed in accordance with English law.

Information about our Organisation and Web site

Organisation Name: Address: Town: Postcode: County: Country: Controller: Web Sites:

The Big Boys Toy Shop Goodwins Tools 93-95 Canterbury Road Margate CT9 5AX Kent United Kingdom David Goodwin www.thebigboystoyshop.com www.goodwinshottubs.co.uk

Providing Visitors with Anonymous Access

You can access our Website home page and browse our site without disclosing your personal data.

The services and links of our Web site

Our Web site does not include links to third party Web service providers.

Automatic Collection of Information

Data Collection and Purpose Specification

Children's Privacy

Disclosure and Visitor Choice

We do not disclose your personal data to our subsidiaries or other organisations.

Confidentiality / Security

We give you the option of using a secure transmission method to send us the following types of personal data:

• primary personal data (such as name and contact details)
• identifiers (such as credit card details, Web site password)

Access to the personal data we may hold about you

You can ask us, by:
 
•Email or Post

Email:  sales@thebigboystoyshop.com

By post to: The Big Boys Toy Shop, 93-95 Canterbury Road, Margate, Kent. CT9 5AX

Whether we are keeping personal data about you.

Upon request, which you can indicate by:

• Sending postal mail to this address: The Big Boys Toy Shop, 93-95 Canterbury Road, Margate, Kent. CT9 5AX


We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:

• erased
• rectified or amended
• completed


• voluntarily committed to a Self Assessment procedure

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact:

	Retail Business Contact	Ecommerce Business Contact
Name: Department: Address: Phone Number: Fax Number: Email: URL:	David Goodwin Retail Management 93-95 Canterbury Road, Margate, Kent CT9 5AX 01843 220966 01843 220836 dave@thebigboystoyshop.com www.thebigboystoyshop.com	Ian Welch (Squeaky) Ecommerce Administration 93-95 Canterbury Road, Margate, Kent CT9 5AX 01843 220966 01843 220836 squeaky@floboff.com www.floboff.com

We do not recommend another means by which visitors' concerns may be addressed.

Table of personal data collected and purposes for which they are used

Primary Personal Data

	Technical Administration of the Website	Customer Administration	Newsletter
Name: Gender: Address: E-mail Address: Phone Number: Payment Details:	X X X X X X	X X X X X X	X - X - - -

X = volunteered by each customer